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Saturday, July 31 2010

Move to new server successful

By Mark Krenz on Saturday, July 31 2010, 13:08

We've almost finished wrapping up all the issues with the move to the new shared user server Dorabella. As often happens with a server migration, it took longer than expected and we went into the morning a bit with the downtime and some issues. Sorry about that. We try really hard. Honest. There are just a million things that you have to remember and we forgot a few. But overall it went better than previous shared user server moves.

Those of you who use SSH/SCP/SFTP to login or transfer files, you'll have to remove your old host key and accept the new one when prompted. Right now FTP isn't working properly, but you should be using SCP or SFTP to transfer files anyways as we've told our customers many many many times before over the past 10 years, so make sure you check out this document for details. We'll try to get FTP working again soon, but its not the top priority right now.

Please let us know if you are still having any authentication or e-mail issues by e-mailing support at suso dot com. Please check for the issue again before asking though as we've fixed several issues as of this writing.

Thank you.

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Monday, July 26 2010

Server migration this Friday from Arvo to Dorabella

By Mark Krenz on Monday, July 26 2010, 12:01

There are some big events that will happen at Suso this Friday night July 30th that will affect some of the websites and e-mail hosted with Suso.

The first change that we'll be making is to switch our authentication over to a different system. That should be happening later this week and should mostly be transparent to you. Please let us know immediately if you have any issue with logging in.

The next major change is that all the users on the server called Arvo will have their websites and email moved to a new server called Dorabella. We've spent the last couple months preparing for this move and think it should go smoothly. With this move comes several software upgrades for websites, most notably will be PHP 5.3. We've gone through and checked websites that use PHP to see if there would be any problems with this upgrade and only found a few minor issues. We will be contacting you if your site needs to have changes made. Also, MySQL will be upgraded to MySQL 5.0 and Apache will be upgraded to 2.2

Also, if you use SSH, SCP or SFTP to connect to your account, you should note that the host key will be changed and you will receive a warning about the host key changing on your SSH/SCP/SFTP client program. You should remove the old host key before continuing and accept the new host key.

Despite these changes, we're trying to keep the end user from having to make any configuration changes at this point. Although in the near future there may be some e-mail configuration changes. We'll let you know when and what these changes are to be made once we're ready.

This server migration will happen this Friday night July 30th starting at 9pm EST, or 1am GMT on July 31st. The window for downtime will be 6 hours. During this time all websites and email on the older server will be unavailable.

If you have any questions, please direct them to support@suso.com.

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Monday, April 19 2010

Shared user server outage (camille)

By Mark Krenz on Monday, April 19 2010, 17:17

We're having some major problems with one of our shared user servers (camille). We're having to reinstall its OS right now to get it running again. This will take a few hours to do and during this time any websites and e-mail on that server will be unavailable. We're very sorry for the inconvenience.

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Wednesday, February 10 2010

Webmail URL change to webmail.suso.com

By Mark Krenz on Wednesday, February 10 2010, 13:11

Suso is currently in a long running project to migrate some of our suso.org based hostnames and URLs to suso.com ones. Part of this is that tonight around 11pm EST, we will be changing the webmail website from webmail.suso.org to webmail.suso.com. We will put a redirect on it so that if you go to the old address you be redirected, but you may receive a warning from your browser that the hostname doesn't match. Please update any bookmarks you have to the old URL and start using the new URL after tonight. This change will not affect your e-mail address or the hostname that other e-mail clients connect to, this change is only for webmail access. If you have any questions or problems, please e-mail support@suso.org.

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